Standard Chartered Bank Jobs

Standard Chartered Bank is recruiting fresh and experienced graduates as Customer Relationship Officers.

Job Title: Customer Relationship Officer

Job ID: 320646
Job Function: Consumer Banking
Location: Nigeria - SCB
Full/Part Time: Full time
Regular/Temporary: Permanent

Description
To assist the Wealth Team Leader in:

Developing and executing marketing/sales programs and activities to achieve the value center’s sales targets.
Providing personal financial planning services to customers as well as handle customer enquiries and complaints
Reviewing credit applications for personal loans
Submission of weekly and monthly sales figures and projections. Other report i.e SOPs & Weekly Activity reports.
Cross-selling of products and referring business opportunities to other units.

Key Roles & Responsibilities

Meeting Sales Targets
Ensuring that the value center meets its monthly/yearly given sales targets
Executing regular sales activities to generate business for the value center.
Specifically targeting mass profitable clients with a view to growing the current account deposit base.

Customer Services

Providing personal financial planning services to customers
Dealing with customer enquiries and complaints
Ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries
Ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner.

Credit Controls

Recommendation of credit approvals for loan applications

Projection of a Positive Image

Ensuring that premises occupied are maintained to a high standard

Marketing/Sales Activities

Selling wealth offerings for individuals to increase value center’s liabilities base.
Executing below the line selling activities to increase value center business
Building relationships with customers to extend more banking facilities

Processing and review of loans

Ensuring that credit policy is complied with
Reviewing loan applications for credit approval

Submission of sales figures and projections

Ensuring that proper sales figures are being submitted
Submission of sales activities that are being conducted

Customer Service

Assisting customers with their personal financial needs
Attending to customers inquiries and complaints

KYC / money laundering

Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.

Qualifications & Skills

BSc (Hons)
Judgment is required continually on:
Customer service
Discretionary lending
Frauds/losses
Staff development
Credit reviews and recommendations
Ability to plan daily/periodic operations
Strong customer service orientation
Strong interpersonal and communication skills
Salesmanship, energy and drive
Sound knowledge of administrative procedures
Relevant academic and work experience

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Application Deadline
28th February, 2012

How To Apply
Interested and qualified candidates should follow these steps to apply:

Click here to access the SCB portal page
Select Nigeria-SCB from the Location dropdown
Click Search button
Scroll down at the bottom of the page and click Customer Relationship Officer
The link below is for your vital information and update:
http://www.noflushot.com/