Telephone Operator at US Embassy Abuja

United States Mission Abuja, Nigeria is seeking to employ a suitable and qualified candidate for the Telephone Operator position in the Information Programs Center in Abuja.

Position: Telephone Operator, FSN-04

Location: Abuja - Information Programs Center (IPC)
Applicability: All Interested Candidates
Open To: All Interested Candidates
Work Hours: Full-time; 48 hours/week
Salary: OR - Ordinarily Resident–N1,671,821p.a. (Starting basic salary) FSN-4/1
NOR - Not Ordinarily Resident
AEFM/EFM - US$24,518 Starting Salary p.a., FP-AA

Note: all ordinarily resident applicants must have the
required work and/or residency permits to be eligible for
consideration.

Basic Fuction of the Position
The incumbent operates a multiple console type telephone switchboard to place, redial and route calls in response to senior officer requests. Incumbent serves as an interpreter as required and attempts to provide non-routine information and resolve minor complaints. Other responsibilities include maintaining logs, preparing bills for long distance calls and coordinating reduction of junk mail. Position Requirements
NOTE: All applicants are instructed to address each selection criterion detailed below
with specific and comprehensive information supporting each criterion.

Completion of Secondary School is required.
Basic knowledge of practices involved in telephone switchboard operation is required.
Level III (good working knowledge) Speaking/Reading/Writing English is required. Level III (good working knowledge) Speaking in Hausa, Igbo or Yoruba language is required.
Must be able to work under pressure.

Selection Process
When fully qualified, U.S. Citizen Eligible Family Members (USEFMs) and U.S.
Veterans are given preference. Therefore, it is essential that the candidate specifically
address the required qualifications above in the application.

Additional Selection Criteria

Management will consider nepotism/conflict of interest, budget, and residency status in determining successful candidacy.
Current employees serving a probationary period are not eligible to apply.
Current Ordinarily Resident employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report are not eligible to apply.
Currently employed U.S. Citizen EFMs who hold a Family Member Appointment (FMA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment.
Currently employed NORs hired under a Personal Services Agreement (PSA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment unless currently hired into a position with a When Actually Employed (WAE) work schedule.

Application Deadline
28th December, 2011

How To Apply
Interested applicants for this position MUST submit the following, or the application
will not be considered:

Application for US Federal Employment (DS-174); or a current resume or curriculum vitae that provides the same information as a DS-174; plus.
Candidates who claim US Veterans preference must provide a copy of their Form DD-214 with their application.
Any other documentation (e.g., essays, certificates, awards, copies of degrees earned) that addresses the qualification requirements of the position as listed above.
A type-written and signed application letter specifically applying for this position, and addressing the minimum requirements as advertised. Please reference the job title and announcement number on the application letter.

Submit Application To:
Embassy of the United States of America
Human Resources Office
Plot 1075 Diplomatic Drive
Central District Area
Abuja.

Point of Contact:
Tel: 09-461-4000 Ext 4261
Fax: 09-461-4036
E-mail: HRNigeria@state.gov